eCommerce in Your Library

Paying fines and making donations using your debit or credit card

You can now pay library fines online using your Visa, MasterCard, American Express or Discover. You can also make a donation to your local library!

How to pay fines:

  • Login to your account.
  • On your patron account page, select the "$ in unpaid fines and bills" link.
  • Select "Pay Online."
  • (Note: this will only show if you have at least $5.00 owed in charges.)
  • Select the charges that you wish to pay, complete all of the relevant information and click Submit.

Next a confirmation page will appear. Make sure all information you entered is correct. Click OK and a receipt will display for printing. (If you are doing this from a computer in your library, you may not be able to print this receipt.)

If you have entered a valid email address, receipt of payment will also be sent to the address you entered with your billing information.

How to make a donation:

  • Click on the Donate! link on the catalog page.
  • Enter the amount you wish to donate (min. $5.00) and choose the library you wish to make your gift.
  • Enter all billing information and click Submit.

Next a confirmation page will appear. Make sure all information you entered is correct. Click OK and a receipt will display for printing. (If you are doing this from a computer in your library, you may not be able to print this receipt.)

If you have entered a valid email address, receipt of payment will also be sent to the address you entered with your billing information.

Common Questions:

Will my payment information be stored at the library?
No. Payment information is never stored.

Is there a minimum I have to pay?
We require that you pay at least $5.00 on your account for fines or for making donations.

Can I pay only a part of my fines?
You have to pay a complete fine on an item, but do not have to pay all of the fines on your account, as long as the minimum paid is $5.00.

What type of payments do you accept?
We accept Visa, MasterCard (including debit cards with those logos), American Express and Discover.

What is a CVV code?
This three-digit code is printed on most major credit cards and is required for many online payments.

How long does it take before my fines are removed from my account?
If you choose your fines link after submitting your payment, you will see your total adjust immediately for your payment.

How can I get a receipt for my fine payment/donation for my records?
You will receive a receipt to print from the screen after the transaction. If you cannot print from the computer you are using, an email receipt will be sent automatically if you entered an email address.

Can I pay for my child's fines using eCommerce?
Yes, as long as you enter your name and billing information, the system will allow payment even if the patron account belongs to someone else.

Questions?

Contact Forbes Library staff with any further questions or concerns at 413-587-1011 or email .